Last Updated: October 27, 2017
Collection and Use of Information
Information Collected or Received from You
We may collect the following information from you (collectively “Collected Information”):
Account Information. If you register with us and create an account (the “Account”), we’ll collect certain information that can be used to identify an individual, such as your full name and email address (such personally identifiable information, “PII”). We may also collect your PII and any other information you provide when you contact us using the online form on our Site.
Location Information. When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you.
Information for Flight Planning You Provide to Us. We will collect any information you provide to us when using our Services. This information may include data that is needed to prepare an aerial survey such as the geolocation or address of the area or structure you want surveyed, and information to configure and manage an aerial inspection such as shape files, blasting data, etc. (collectively, “Survey Information”). In addition, we will collect any additional information that you choose to provide to us. For example, though we do not require it, if you choose to name a job with any of your customers’ PII, we will collect that information, so please use discretion when you provide information to us.
Information Captured in Surveys. When you use our Services, the drones used to provide the Services will capture information during flight and other information that is related to the operation of the system such as digital images, sensor data, telemetry data, geolocation information, diagnostic information, performance information, flight and application logs, vehicle telematics, and information about the usage of our software (collectively, “Flight Data”). We will also collect any annotations or comments that you might add to any Flight Data. For example, if you manually add a note or comment to a specific image captured by the drone, based on your observations about that image, we will collect such annotations. All of this data may be uploaded to our system to provide and improve our Services.
Information Collected from Other Sources. We will also collect any transaction or Services related information, including PII, you submit to sources other than our Site, such as our third-party services providers like Salesforce or Bill.com, in order to manage and provide Services to you.
Information Related to Use of the Services. Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used.
Information Sent by Your Mobile Device. We collect certain information that your mobile or other device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
Information Collected Using Cookies and other Web Technologies. Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
“Web Beacons” (also known as Web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s device, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
Use of Collected Information.
Our primary goals in collecting Collected Information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services. We will use the Collected Information to:
- provide and improve Services, communicate with you and provide customer support in relation to the Services.
- allow our software installed on your devices to communicate with our servers in order to enable the Services.
- resolve disputes, collect fees (if any) and troubleshoot problems.
- customize your experience, prepare an aerial survey plan, and otherwise measure and improve our Services.
- send you relevant emails and communications (including keeping you informed about our products, offerings and any promotional offers) that might be of interest to you.
- enforce our agreements, terms, conditions, and policies, and send you notices and alerts regarding the Services and your Account.
- use the Flight Data for research and development, including, but not limited to, machine learning, performance tuning and making improvements our Services.
Information that We Share with Third Parties
We will not share any Collected Information except as described below:
Information Shared with Our Services Providers and Affiliates. We may engage third-party services providers, contractors, or affiliates to work with us to administer, generate, support, and provide the Services. These third-party services providers may have access to Collected Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use Collected Information for any other purpose.
Information Disclosed in Connection with Business Transactions. If we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including Collected Information, may be disclosed or transferred to a third party acquirer in connection with the transaction, unless otherwise agreed in writing with you.
Information Disclosed for Our Protection and the Protection of Others. We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas); (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
Your Choices Regarding PII
We offer you choices regarding the collection, use and sharing of your PII and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.
Modifying Your Information. You can access and modify certain PII associated with your Account through the Services. If you want us to modify or delete your PII or your Account, please contact us at email@example.com with your request. We’ll take steps to modify or delete your information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.
Responding to Do Not Track Signals
Our Site responds to “Do Not Track” signals received from various web browsers. We will notify you regarding our use of tracking cookies and ask you to ‘accept’ their use. However, even if you do not click ‘accept’ we will presume your continued use of our site post notification means you accept our use of tracking cookies.
The Security of Your Information
We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you from unauthorized access, use or disclosure. We encrypt data you transmit to and from the Airware cloud. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
Links to Other Sites
Your Collected Information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. For example, we may transfer your Collected Information to jurisdictions such as the United States, Europe and India, and process it there.
Our Policy Toward Children
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files as soon as possible.
Your Customer’s Information Collected and Shared by Customer’s Apps